![]() It is a very nice hotel, a bit pricey for what you get. they ran out of towels(as i mentioned earlier) and we had to ask for our trash to be taken out. The lifeguards were not in the water at all at the end of the slide to help. There were others also in the same are with food, and nothing was done about it. The manager was very starch about this as if we were trying to cause a problem. then the next day we took snacks to the picnic area when they closed to do checks and was asked to leave and take our food to our room. There was teenagers for life guards and they were flirting with each other and not watching people in water and two kids went under and the mom jumped in in clothing and all to get her 2 boys and the guards never noticed. I also called the front desk several times during our stay and never got an answer! We showed up and the water park desk was very helpful (only good thing). I could not get a answer from anyone-including the front desk- and left messages on 2 managers voice mails never got a return call. Then we called 2 days after we made reservations to ask questions. I then asked about it, and she seemed irritated, but put my payment through. The front desk staff notified the lady in front of me, but didnt say a word to me about this fact. ![]() They also will put a 10 day hold on your card if you do not pay in full for your room at the time of checkin: this hold will include your deposit. This is in case you smoke in the rooms, or steal towels( an issue we did not have since we did not get any in our room). Also, they do not tell you at checkin, but they will ask for a $100 deposit if you are using cash for your room(kinda tacky), but do not have a problem if you are using a credit/debit card. We had talked to some of the other patrons. After using it, we found out that they were doing all rooms at that price for one night. We also used another one for some other family members that was for 89.00 for any night. Ours was to pay full price for friday and get saturday free. At the start they did not honor the coupon we had.
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